FINE RESTAURANTS ARE STRANGELY PARADOXICAL PLACES. The “front of the house” is all about the elegant, flawless choreography of a perfectly presented meal. Discreetly calibrated lighting, sound and setting. Seamlessly coordinated service. Brilliantly conceived and exquisitely prepared food. In a world where excellence is elusive, this is a place meant to entice and enchant even the most discerning guests.
Real kitchen disasters
In an environment where every member of the team is crucial to the success of their shared mission, all it takes is one bad move or one bad apple (okay, pun intended) to shake the entire enterprise to its core.
These are real stories, from world-class restaurants. No matter how celebrated the restaurant, no matter how accomplished and well prepared the staff, sometimes things just go WRONG. There are endless variations on this theme, but what happens next in a great restaurant is always the same. People step up. The team pulls together. And they do what it takes to save the day.
The true test of greatness
The best kitchens are meritocracies, and many staff members have worked their way through the ranks. The sous chef paid his dues as a dishwasher. The sommelier started out busing tables. The sauté chef worked for years as a prep cook. When there’s a crisis, these experienced professionals can – and do – jump into the fray to set things right. It’s during these moments of chaotic turmoil and resourceful triage that the true quality of a restaurant reveals itself.
The sommelier surveys the dining room, discreetly offering complimentary wine to restive guests. The host tactfully but relentlessly slows down the seating of new parties. The prep cook rolls up his sleeves and tackles the backlog of pots and pans. The sous chef lends a hand and much needed encouragement to the overwhelmed line cook. The head chef creates a delectable new dessert from the ingredients on hand. And sooner rather than later, often with the guests none the wiser, things return to what passes for normal in the highly pressurized, wildly paradoxical world of fine restaurants.
At Legistics, we’re familiar with pressure-cooker environments and how to cope with them. Collaborative problem solving is at the core of what we do. To find out more about how our experienced and professional support teams can back you up through thick and thin, visit our home page.