FAQs

Our services are custom-designed for each and every client. If you work with us, the solution is specifically tailored to your firm. Every firm has different people, equipment and workflows designed and customized for their unique environment.

We support firms with a wide range of professional footprints. Usually firms have more than 20 professionals and staff, and many customers have over 100 professionals, sometimes in multiple offices spread across regions, the nation or the world.

Many firms have found it’s more practical to use a company that primarily specializes in supporting law firms. We focus on continually optimizing our support systems to be efficient and cost effective. That kind of experience is not usually something you can hire in-house. In a law firm, unless you’re an attorney or a paralegal, career advancement is limited. But our people are motivated to advance their careers within our organization. That helps make them more enthusiastic, eager and effective than support employees hired by the firm itself. Career path options are better for the success of team members and for the firm.

Our team becomes seamlessly integrated with the firm’s staff. They get to know each other well. Relationships are typically friendly and responsive, and the firm can get more done knowing they have a deep team of reliable, experienced people supporting them shoulder to shoulder, with an acute understanding for the best outcomes and results for the firm’s clients.

Simple: we replace them at the firm’s discretion. Your office needs to hum like a well-oiled machine, and if someone is out of place, we’re happy to make the adjustment.

Yes. That’s all handled for you, so your team can focus on billable client work rather than fiddling with your equipment, being barraged by vendors, and constantly upgrading, updating and maintaining devices.

Yes! Our goal is to optimize our services so you get exactly what you need when you need it.

We do it all the time, and have more than 30 years’ experience in setting up, supporting and operating trial teams in all types of environments.

Yes. We have long-established, high-quality, highly responsive production resources in cities throughout the world.

No problem… we have offices around the globe and can easily handle these kinds of projects.

We have offices in North America, Europe, Asia and Australia. There’s a map of our worldwide offices on the home page of our website.

There’s always a reason to have a check-up. With a frank and open discussion, we can provide an analysis and recommendations that may warrant further conversations and a practical review. And if we’re not a good fit, we’ll tell you — and direct you to someone that is.

It may or may not. But, generally, improvements in operations offset the cost. And we can show you exactly how that works for your firm.

Itemizing soft and hard costs that can be passed on to clients is important to most of our customers. We have a long history of creating chargeback centers for the services we provide. We may well be able to find ways to minimize firm costs while passing through client charges.